Unfortunately, my Primula Tempo Coffee Press arrived from the Amazon Vine Program broken. Furthermore, it is my observation that it was intentionally packaged broken in the original box, as the glass carafe was intact, as were the package box and shipping box.
My husband called the number on the box to see if it could be exchanged.
They recommended that it be exchanged where it was purchased. When he explained it had been shipped from Amazon, he was shuffled to others until he was told the head of the department would call. (Online buyers beware!)
It's been less than a day, so maybe they will. I will revise to let you know if they did.
We were very disappointed since we were so looking forward to sharing this pot of coffee with several people during the holidays for a well rounded review. Shame, too, because we dearly love coffee.
But so far, I am sincerely concerned about the PLASTIC LID on this press which was in shards, interestingly, and not the glass.
Unless we are able to obtain another, I can't recommend this to anyone.
Is Epoca intentionally shipping broken products?
As a point of reference, Amazon cannot reship this Primula French Press, as they are out and we have heard positively from Epoca and await their response to the email explaining our position.
So far, both Amazon and Epoca have been very quick to respond to email. (Buyer, this is good news!) But I should add that while I have been given credit for this review, Amazon has pulled it from their site.
Hopefully, Epoca will entertain ideas of a review. Keeping you posted.
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